Heather Hedden's Resume

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Hedden Information Management

Heather Hedden’s Resume

SKILLS

Experienced using MS Office (Word, Excel, Access, PowerPoint, Outlook, Project), MS SharePoint, Taxonomy Management Software (Synaptica, MultiTes, Data Harmony, Smartlogic, Concept Searching, proprietary systems), indexing software (SKY Index) Dreamweaver, HTML, XML, search engines, WebEx.
Skilled in giving oral presentations, writing training documentation, and conducting online research though web search engines, command-line Dialog, and subscription periodical databases.
Basic knowledge of German, Russian, and Arabic

PROFESSIONAL EXPERIENCE

PROJECT PERFORMANCE COPORATION, January 2011 - present
Senior Analyst
Develop taxonomies and metadata models for commercial clients for both public web sites and intranets. Give presentations and lead working sessions with clients.

Design hierarchies and/or faceted taxonomies and specify metadata to best serve user browsing and searching for content.
Conduct fact-finding through stakeholder interviews, content analysis, and competitor site research.
Assist in the design and conducting of user testing and taxonomy validation exercises.
Write taxonomy editorial guidelines. Give training/education workshops.

SIMMONS COLLEGE GRADUATE SCHOOL OF LIBRARY AND INFORMATION SCIENCE Boston, Massachusetts, 2006 – present
Continuing Education Lecturer
Design, write and teach continuing education workshops,“Taxonomies and Controlled Vocabularies" and “Creating Website Indexes,” both online and onsite.

FIRST WIND, Boston, Massachusetts, June 2010 – December 2010
Taxonomy Manager
Designed, developed and implemented enterprise taxonomy structure for improved document management and retrieval.

Defined taxonomy and metadata strategies based on gathering input from interviews in all departments.
Implemented taxonomy structure within the SharePoint-based intranet.
Designed and implemented improved information architecture of hierarchical content categorization for improved browsing.
Improved search results by leveraging proper use of metadata and automatic metadata tagging.
Developed policy, wrote user guidelines, and communicated proper use of metadata to employees.

VIZIANT CORPORATION, Boston, Massachusetts, 2007 – 2008
Information Taxonomist
For this startup enterprise search & discovery software developer, designed, created and managed a set of generic and vertical market (totaling 1,464 node terms), including manual and auto-generated synonyms and training sets of documents, as the content components of the search softrware product.

Contributed to the search software Product Requirements Document and Functional Design Specifications
Developed metadata for taxonomy node tags (taxonomy name, fundamental type, node type, short description, long description, broader term, narrower term, associated term, named entity, entity’s parent, and latitude/longitude) and then also as tags within XML files for auto-categorization of content.
Identified and edited sample training documents for each taxonomy node.
Wrote taxonomy development policies and guidelines.
Tested user interface and made recommendations for enhancements.
Refined taxonomy synonyms and training documents to improve search relevancies, based on sample search results.
Initiated partnerships with taxonomy vendors and third-party implementers.
Supervised work of assistant taxonomy editors.

THE GALE GROUP (formerly Information Access Company; now Cengage Learning), Belmont, California, 1993 – 2004
Working remotely from Massachusetts 1998 – 2004

Senior Vocabulary Editor, Editorial Standards Department, 1996 – 2004
Developed and improved controlled vocabulary used in database indexing to ensure indexing consistency. Identified and researched potential new terms, created cross-references, analyzed large subsets of the vocabulary, and made changes. Developed and documented indexing policies.

Developed hierarchy of over 2500 topics for a new online search interface, making document retrieval easier for school market. Worked with software developers on interface design. Managed participation of six remote editors.
Integrated legacy hierarchies of indexing vocabularies, increasing document retrieval results.
Mapped company vocabulary to that of strategic partners to expand business markets.
Isolated and categorized sets of vocabulary for new, market-specific database products.

Senior Editor, Industry Express indexing group, 1995 – 1996
Responsible for all vocabulary and editorial policies within group to ensure indexing consistency. Answered questions, edited, and provided feedback on indexers’ work to improve product quality. Acted as liaison with other departments on vocabulary, policy, documentation, and training issues. Developed and communicated policies to indexing staff to improve workflow. Coordinated distribution of indexing work to indexers in other groups.

Played key role in establishment of new group and launch of new current awareness product.
Developed effective quality control procedures to meet department goals.
Established procedure to address vocabulary questions and test new terms.
Coordinated vocabulary-testing project.
Managed title record count project, searching information online and sorting data spreadsheet.
Mapped product codes to Industry Express topics for internal indexing guide.

Indexer/Abstractor, Business Publications and PROMT indexing groups, 1993 – 1995
Indexed and abstracted articles from various magazines, trade journals, newsletters, and newspapers for InfoTrac periodical index databases. Edited work done by peers, newly trained indexers, and overseas vendors. Trained and indexed in three different indexing methods/vocabulary systems and on four different computer-based production systems.

RICOH - CALIFORNIA RESEARCH CENTER, Menlo Park, California 1992 – 1993
Library Assistant
Catalogued technical reports, papers, conference proceedings, and books in the technical library using FileMaker Pro on the Macintosh. Designed databases and entered data in FileMaker Pro for accounting department.

MIDDLE EAST TIMES, Cairo, Egypt 1991 – 1992
Senior Writer
Wrote two feature articles per week on business, economic, political, and social topics, totaling over 100 articles. Originated article topic ideas, made contacts, conducted interviews, and attended press conferences. Selected and abstracted news briefs from the daily press. Edited articles contributed by freelance writers.

SIMULTRANS (formerly American Translators International), Palo Alto, California 1990 – 1991
Project Coordinator
Coordinated foreign language translation projects of business, legal, technical, and company-internal documents. Managed an average of 10 projects per week, ranging from same-day rush to month-long jobs. Prepared project cost estimates and ensured that projects were profitable. Selected and managed remote freelance translators, proofreaders and desktop publishing specialists.

CONTRACT EXPERIENCE

Taxonomy Consultant, Earley & Associates, Inc., Concord, Massachusetts, 2006, 2009 – 2010
Performed content audit of client web sites and intranets to develop the best categorization method and develop taxonomy terms. Created top-level taxonomies based on content analysis and stakeholder interviews.

Taxonomist, Demand Media, Santa Monica, California, 2010
Edited categories of questions & answers for Answerbag web site. Created new categories, merged unneeded categories, renamed other categories.

Controlled Vocabulary and Metadata Consultant, Serials Solutions, Seattle, Washington, 2009
Develop controlled vocabulary for metadata and perform metadata mapping for periodical literature and other library collections for the Summon search product.

Taxonomy Consultant, Truman Company, Lexington, Massachusetts, 2008
Redesigned and integrated legacy web site taxonomies and specified metadata for search and retrieval of the “50 Lessons” database of executive interview videos. Also wrote indexing guidelines.

Taxonomy Editor, PlaceLinks, Waltham, Massachusetts, 2006 – 2007
Edited thesaurus of products and services for web-based yellow pages.

Vocabulary Consultant, Factiva (Dow Jones & Reuters), Princeton, New Jersey, 2005
Mapped thousands of logged search phrases to the controlled vocabulary

Taxonomist-Consultant, Tiny Engine Inc., San Francisco, California, 2005
Developed of news classification taxonomy and created a total of 1142 terms in a four-level taxonomy.

Indexer/Lexicographer, Synapse Corp., Franktown, Colorado, 2004
Indexed reference book essays and state science curriculum standards. Added new indexing terms to the databases.

Editorial Analyst, MeansBusiness, Boston, Massachusetts, 1998 – 1999
Selected extracts and indexed concepts from business management books.

Web Site Researcher/Reviewer/Indexer, Gale Research, Detroit, Michigan 1996
Searched and reviewed 25 company web sites for Cyberhound Internet directory. Summarized and evaluated the sites, obtained company information, and assigned subject headings and SIC codes for database entries.

Contributing Editor/Writer, Multilingual Computing Magazine, Sandpoint, Idaho 1993 – 1995
Wrote original articles about foreign language and foreign script software. Selected and rewrote press releases for product announcement and news briefs. Copyedited feature articles and reviews. Compiled calendar of events.

Contributing Writer, Gale Research Detroit, Michigan 1992 – 1995
Independently researched online databases and other sources, and wrote 42 original essays (2000-9000 words each) for reference books: International Directory of Company Histories, Encyclopedia of American Industries, Global Industry Profiles, Encyclopedia of Business, and Annual Obituary.

EDUCATION

Princeton University, M.A., Near Eastern Studies, May 1990
Cornell University, B.A., Government, May 1987; Phi Beta Kappa honor society

PROFESSIONAL TRAINING

Taxonomies, Search, and SharePoint How-To, Montague Instutitue teleconference course
Managing Content with SharePoint 2010 - Power User, Learn IT! teleconference course
Web Site Indexing, Broccoli Information Management online course
Writing Indexes for Books and Websites, Middlesex Community College, Bedford, Massachusetts
Achieving Top Search Engine Positions, Ed2Go online course
Imaging for the Web using Fireworks, Ed2Go online course
Introduction to Dreamweaver MX, Ed2Go online course
Creating Web Pages, Ed2Go online course
Project Management, Foster City, California
The Internet: A Step by Step Approach, U.C. Berkeley Extension, Menlo Park, California
Online Searching and Electronic Research, U.C. Berkeley Extension San Francisco, California
Introduction to Copyediting, U.C. Berkeley Extension, San Francisco, California
Computer-Based Systems for Libraries, Foothill College, Los Altos, California

AFFILIATIONS
American Society for Indexing (ASI)
    Taxonomies & Controlled Vocabularies SIG of ASI, Manager (2007 – present)
    Web Indexing SIG of ASI, Manager (2005 – 2006), Treasurer (2007 – present)
    New England Chapter of ASI, Vice President (2005), President (2006)
Special Libraries Association
AIIM
Information Architecture Institute

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